Cartridge Carousel Not Rotating After Installation

Replacing printer consumables or supplies such as cartridges is a recurring task that every user has to undergo along with maintaining the machine’s proper condition. Though you may not have to do it on a regular basis, unless the machine is being used for business printing, it may become a regular task. Primarily in the office where the use of printer equipment is part of their everyday routine, compiling documents, reports and such.

However, there are inevitable times when we users experience errors and issues that occur at the wrong time. We tend to bother ourselves thinking what could have caused the problem, but how can we be so sure that our conclusion is certainly the right one. Hence, the only solution we can think of is by making yourself knowledgeable about some these and those printer issues. As a user, you should, but still it’s a matter of choice and is highly dependent on you.

Well our topic for now would be about the printer’s cartridge carousel. Such term is only associated with printer models that are designed with a print carousel component, like for example the HP 1500, 2500 and 2550 series.

Problem Description

Actually this problem doesn't regularly occur every time you install replacements. It is typically experienced by many users right after installing cartridges during the initial setup of a printer. It is a state wherein the cartridge carousel stops from rotating followed by the light indicators flashing repeatedly.

Resolving the Issue (Cartridge Carousel Not Rotating)

Since the main possible cause of error has something to do with the consumables you recently installed, remove them from the machine and inspect if there’s any remaining tapes and seals. The HP 2500 series mainly consists of color LaserJet printers. Hence, there should be four toners in an HP 2550 cartridge set of replacements.

Repeat the installation by removing and re-installing the cartridges, perhaps the machine was not able to read the new replacements properly causing the error.

Empty the paper trays from any loaded media or sheets before installing new cartridges since the feeder/roller tends to rotate during installation. Paper jams may prevent the machine from continuing the process of installing replacements. Power cycle the printer by simply pulling the power cable out from its outlet and wait for a couple of seconds before turning it back on.

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