More often than usual, this error occurs when a recently installed ink cartridge on the HP OfficeJet 8000 printer is defective. The message that will appear on the screen may indicate a missing or damaged cartridge right after the replacement. Another possible reason is maybe you have installed an incompatible model which won’t really work with your unit.
Error Indications
• The LED indicator for each color of HP 940XL ink cartridge is blinking.
• The unit won’t print even if it’s turn ON and has no paper jams.
• An error message appears on the display after installing a new cartridge.
Check the items you installed
To resolve the problem, first check if you’re using the right model of supply such as ink and printhead. Using wrong cartridges even if they fit on your printer, it doesn't mean it would work properly and exactly the same as the one mainly intended for it.
Replace what’s missing
If an item is literally missing, then just install the appropriate cartridge. If any of the cartridges in used is running low of ink, the same approach should work on it. Refer on the solution below to replace the inks inside.
Before you start, confirm that all the ink cartridges are inside the printer. If yes, then we may have a conclusion that probably one of the inks is low, empty or damaged.
To begin, first turn the printer on and check what color of ink is causing the problem by checking the LED indicators at the upper left side of the unit.
Open the door that covers the cartridges and check the issue. In case there’s no missing cartridge, still you have to remove the cartridge indicated from the error.
Using your thumb and forefinger pull it out and hold on its both sides. Give it a gentle shake near your ear to determine the amount of inks left inside the tank. Is it empty or not? Basically, you will now when you need to install replacements through viewing the ink level notification on your printer’s screen display.
If the item is fine and still full of inks, reseat it back to the machine. Perhaps there’s a miscommunication between the contact from the cartridge and its carriage and re-installing it might solve the error.
Just repeat the steps above with the other cartridges having the same problem. Then close the cover and restart the printer.
If it doesn't resolve the problem, perform a quick printer reset by unplugging the unit from the outlet for less than a minute. Plug it back afterwards and press the power button to turn it on.
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